Privacy Policy
Your privacy and data protection matter to us
Privacy Policy
Hex Metals - Last Updated: April 3, 2026
Introduction
Hex Metals ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services for the supply of 99.99% pure copper cathodes to manufacturers worldwide.
This policy complies with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant U.S. state privacy laws.
Information We Collect
We collect information that you provide directly to us when requesting quotes, making inquiries, or engaging in business transactions:
How We Use Your Information
We use the information we collect for the following business purposes:
- To respond to your inquiries and provide quotes for copper cathode products
- To process and fulfill orders, including shipping and delivery coordination
- To communicate with you about your orders, products, and services
- To generate invoices and process payments
- To comply with legal and regulatory requirements
- To improve our website, products, and services
Information Sharing and Disclosure
We may share your personal information with third parties only in the following circumstances:
- Service Providers: Shipping companies, logistics partners, and payment processors who assist in fulfilling orders
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Privacy Rights
Depending on your location, you have the following rights regarding your personal information:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete personal information
Deletion
Request deletion of your personal information, subject to legal obligations
Objection
Object to the processing of your personal information
Withdrawal of Consent
Withdraw your consent at any time where we rely on consent to process your information
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
International Data Transfers
As we operate internationally and source copper cathodes from the Democratic Republic of Congo (DRC) for delivery worldwide, your personal information may be transferred to and processed in countries outside of your residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email:
contact@hexmetals.com
Website:
www.hexmetals.com
Response Time:
We will respond to your request within 30 days as required by applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy applies to information collected through our website and in connection with our copper cathode supply services.
Last Updated: April 3, 2026
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